VisAI Labs is Hiring! Technical Support Engineer

 **VisAI Labs is Hiring! Technical Support Engineer 🚀**

Are you a recent graduate looking to kickstart your career in the tech industry? Do you have a passion for helping others and solving technical issues? Join our team at **VisAI Labs** as a **Technical Support Executive** and be part of a dynamic and growing organization!

**📍 Location:** Chennai, Tambaram MEPZ – Work From Office (WFO) Compulsory  

**Work Schedule:** 🗓️ 6 days working with rotational week off  

🕒 **Shift 1:** 3:00 PM – 11:00 PM  

🌙 **Shift 2:** 11:00 PM – 7:00 AM  

(Shift changes every 15 days)

### What You’ll Do:  

🔹 Provide first-level support to customers via phone, chat, and email.  

🔹 Troubleshoot technical issues and guide customers through resolutions.  

🔹 Record and document customer interactions in the system.  

🔹 Escalate unresolved issues to higher levels of support, as needed.  

🔹 Follow up on open tickets to ensure timely resolution and customer satisfaction.  

🔹 Maintain a professional and courteous attitude while handling customer queries.

### What We’re Looking For:  

🔸 Fresh graduates or candidates with up to 1 year of experience in technical support or customer service.  

🔸 Strong communication skills in English (spoken and written) and decent communication skills in Hindi.  

🔸 Basic understanding of technical concepts and troubleshooting skills.  

🔸 Problem-solving mindset with a proactive attitude.  

🔸 Willingness to work in rotational shifts (day and night).

### Why Join Us?  

💡 Extensive training will be provided to help you succeed in the role.  

📈 Opportunity to grow and develop in a supportive environment.  

🤝 Be a part of a team that values your contributions and supports your career growth.

If you are enthusiastic, tech-savvy, and ready to embark on a rewarding career, we want to hear from you!

🔗 **Apply Now:** Drop your resume to **sachin@visailabs.com**

❤️ & 🔄 for better reach!

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